Wastra Indonesia London is a small social enterprise, based in London United Kingdom.

By accepting our Website Terms & Conditions or by visiting www.wastra-indonesia.com (“the Website”) you are accepting and consenting to the practices described in this Privacy Policy.

This policy governs the website brought to you by Wastra Indonesia, London.  We respect our customers’ privacy very highly and we are committed to providing our customers with products and services that meet your needs in a way that also protects your privacy. This policy explains how we may collect your Device Data & Personal Data about you. It also explains some of the security measures we take to protect your Personal Data and tells you certain things we will do and not do. You should read this policy in conjunction with the site’s Terms & Conditions.

In the event that you first visited our website or when you first take a new product or service from us, you will be provided with the opportunity to tell us if you do or do not wish to receive information about products or services. You can normally make your choice by ticking a box on the application form or contract.

The type of data we collect as a result of your visit to our website.

A. Site visitors’ automatic device data collection:

When you visit our website (www.wastra-indonesia.com), we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

A.1 How this device information is automatically collected?

Automatic device data collection using “Cookies”. Cookies are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit https://allaboutcookies.org/

Automatic device data collection using “Log files”. Log files are used to track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Automatic device data collection using “Web beacons,” “tags,” and “pixels”. Web beacons, tags and pixels are electronic files used to record information about how you browse the Site.

Automatic device data collection with Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

B. Personal Data Collection we refer to as “Order Information”

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you.

We may collect Personal Data about you when you take a service or product from us. To enable us to process your request you are normally required to complete a certain form which usually requests your personal information such as your name, your job title, telephone number, mailing address, shipping address, email address and contact telephone number. We may also collect payment details, such as your credit or debit card details when you place an order on our online shop.

B.1 How we use and share our customers’ personal information:

Order Information containing our customers’ personal data is collected and used to process and complete an order placed by our customer on our Site. We do our utmost to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information you input.

We will use your information to help us identify you when you contact us.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

B.2 How your payment details are collected.

Payment on our website is safe & secure. Your card details will be processed and saved by our payment processor partner, Stripe over a secure SSL connection and highly and securely encrypted.

B.3 How long do we keep your data?

We respect and value our customers’ personal information and privacy very highly.  When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We aim to keep the Personal Data we hold about you accurate and up-to-date.  If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly. Please email us at customerservice@wastra-indonesia.com or write to us at the address below to update your Personal Data.

Third-party links

This website (www.wastra-indonesia.com) may include links to third-party websites, plug-ins, and applications, such as Instagram, Facebook, Pinterest, Twitter and other third-party websites. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Do not track signal

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Customers’ rights

If you are a European resident, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Changes to our Privacy Policy

We keep our privacy policy under regular review. We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy policy.

How to contact us:

If you have any queries about this Privacy Policy, you may contact us by:

Email: customerservice@wastra-indonesia.com,