RETURN & REFUND POLICY

RETURNS

Here at Wastra Indonesia London, we endeavour to offer customer satisfaction. If for any reason you are not happy with your purchase, please contact us immediately via support@wastra-indonesia.com  to discuss the best possible solution to the issues related to your purchase. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

* For UK returns, item/s must be received at the return address provided, within 7 days from the date of return request.

*For Europe returns, item/s must be received at the return address provided, within 14 days from the date of return request.

*For all other countries, item/s must be received at the return address provided, within 21 days from the date of return request.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will need to include the receipt or proof of purchase with your return to qualify for a refund.

To initiate a return, you can contact us at support@wastra-indonesia.com.  Items sent back to us without first requesting a return will not be accepted.  If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. If you have any queries about your return item, please contact us at support@wastra-indonesia.com

DAMAGE ITEM/ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and offer a solution.

EXCHANGES

Wastra Indonesia London supplies unique handmade products; therefore, we cannot offer a replacement item identical to the item you wish to return. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item you wish to purchase.

NON-REFUNDABLE ITEMS

*Sale items cannot be returned; only regular-priced items may be returned. 

*Custom products (such as special orders or personalized items)

*Any item that is returned not in its original condition, or it is damaged or part of the product is missing for reasons, not due to our error.

*Any item that is returned passes the return time frame. 

*Shipping costs are non-refundable. If you receive a refund, the cost of shipping the item to you will be deducted from your refund.

*Buyers are responsible for paying the return shipping costs

REFUND

We will notify you once we have received and inspected your return, and let you know if the return item qualifies for a refund. Once approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that it can take longer for your bank or credit card company to process the refund. If more than 15 business days have passed since we approved your return, contact us at support@wastra-indonesia.com