frequently asked questions
+ - CAN I ORDER BY PHONE?
Yes, you can contact us via WhatsApp Communication to discuss the item/s you wish to purchase.
+ - CAN I MAKE PAYMENT BY BANK TRANSFER?
Yes, you can contact us via WhatsApp Communication to obtain our bank details.
+ - CAN I MAKE PAYMENT BY CHEQUE?
Yes, you can contact us via WhatsApp Communication to obtain our full address to send your cheque to. Once your cheque is cleared, we will notify you and shipped your order accordingly.
+ - CAN I MAKE PAYMENT VIA WISE TRANSFER
Yes, you can contact us via WhatsApp Communication to discuss and obtain our wise transfer details.
+ - CAN I MAKE PAYMENT VIA PAYPAL?
Yes, you can contact us via WhatsApp Communication to obtain our PayPal payment details.
+ - CAN I RETURN AN ITEM?
Yes, you can. Please refer to our RETURN AND REFUND POLICY for details.
+ - CAN I EXCHANGE AN ITEM I PURCHASED FOR ANOTHER PRODUCT?
All of our items are hand-made, each item is unique. You can exchange the item with an item with the same value available in our shop.
+ - DO YOU OFFER FREE SHIPPING?
Yes, we do offer free shipping for UK customers for order with the value of £100 and over, and for global customers for order with the value above £250
+ - DO YOU OFFER DISCOUNT FOR LARGE ORDERS?
Yes, we offer 10% discount for any order above £400 and a gift voucher worth £10 for your next shopping at our online shop.
+ - WHERE IS MY ORDER is SHIPPED FROM?
We are located in London, UK, so your order will be shipped from the UK.
+ - DO YOU SHIP GLOBALLY?
Yes, we ship to many countries globally. If your country of residence is not on the list of countries we supply to, email us to see if we could deliver to your country of residence.
+ - HOW DO YOU SHIP MY ORDER?
Your orders will be shipped via Royal Mail, Recorded and Signed For. This shipment will take 2-5 working days within the UK, and about 5-10 days to reach Europe, and about 8 - 30 days to reach other countries globally. The speed of the postal service also determined by the speed of the postal service in your country. You may experience delay due to courrier strikes, which we don't have any control over this type of issues.
+ - CAN YOU SHIP MY ORDER VIA EXPRESS COURRIER SERVICES?
Sure, an additional cost may occur to cover this service. If you hold an account with the courrier company, you may instruct the courrier company to collect the parcel from our premises. You will need to email us the courrier slip for your parcel.